Thank you for ordering our products at NEW RIDGES.
If, for any reason, You are not completely satisfied with a purchase. We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
All return requests must be authorized by our customer service before shipping to our distribution center. Please read our return policy below first.
In order for the Goods to be eligible for a return, please make sure that:
(1) The return request needs to be communicated in under 7days of receiving the order
(3) The Goods are in the original packaging.
(4) Damage, defective, or incorrect items should be reported within 2 days of delivery.(Note: if such items are not reported in a timely fashion, we will not issue store credit.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
2.Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should not send the Goods before submit a return request to customer service to obtain the return address.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
(1) Returns are processed within 3-5 business days after your item(s) are received at our Distribution Center.
(2)Refunds: The refund will be issued to your NEW RIDGES Credit Account. The refund will then be processed by Paypal in accordance with its refund policies.You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier.
(3) NEW RIDGES does not provide pre-paid return labels.
(4) Customers need to pay the shipping fee for the returned and exchanged items.
3.Return process
(1) Please contact us first to request a return, explain the problem in detail and provide photos or videos of the defective product.
(2) Return the products in the state your customer received them to our distribution center.
(3) Provide tracking number / URL / return shipping fees/ shipping receipt / logistics information image for returned packages to us.
(4) Refunds are processed within 3-5 business days after your item(s) are received at our Distribution Center.
4.Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: admin@newridges.com
By visiting this page on our website: https://www.newridges.com/contact-us
How to Return
t’s Easy! Ship your returns to the address with your order number for returning the items.
You can contact us:
We will not be held responsible for returned items lost in transit. Therefore we highly recommend that you send your package in a manner that is trackable (i.e. UPS, FedEx, USPS with Delivery Confirmation) to ensure receipt of your return. We are not responsible for shipping charges for returns.
We will notify you via email when your return is processed and your refund issued. It typically takes one to two weeks to process a return and issue a refund once we receive your item(s).